That depends on where you are in the process!
In any case, drop us a line and we will get to work for you!
In addition to requiring all of our units to have ring cameras so we can monitor for over occupancy and/or parties, we screen each guest’s profile and ask a series of questions to verify details and ensure good intentions if any red flags are noticed. For reservations outside of Airbnb, we collect and hold deposits and our payment processor also alerts us of potentially suspicious transactions. We also make sure to remind all of our guests about local regulations regarding occupancy limits and parties.
Of course, there is not a guaranteed way to avoid troublesome guests and, on rare occasions, damage does occur. While we always strongly recommend each of our clients have homeowner’s insurance that covers short term rentals, in the event our team finds damaged or missing property we immediately create a written and photo record of the incident. For Airbnb guests, we’ll document the incident and submit a resolution center claim where we have a 100% success rate for obtaining full reimbursement for damages. For all other guests we will utilize their deposit to cover the costs.
We offer a Full Management Service only and this service has been designed to provide everything that you and your guests could ever need! This includes the following services but please refer to the Our Services page and other answers in these FAQs for further details.